FAQs for Easy Pocket Folders
How long will it take to make my custom folders?
Production time varies between 5 and 10 business days, depending on the product you ordered. Production times are listed on all the product pages.
Please note that if you have requested a proof, production time does not begin until after the proof is approved.
How will you ship my order?
We ship the majority of our orders with FedEx.
How are shipping charges calculated?
Shipping charges are based on the weight of the order, the location we are shipping to, and the shipping method that you have requested. Shipping charges come directly from FedEx.
How long does it take for my order to ship?
Every order we receive is custom made to your specification.
Once an order is complete, we will ship your order via FedEx using the shipping method you selected at checkout. Refer to the map below to determine how long it will take for your package to arrive from our warehouse in Chicago, IL to your location.
Do not included weekends or the day the package ships when figuring estimated transit time to your state.
How can I get my order sooner?
Some products can be rushed for an additional charge. Expedited shipping is also available for an additional charge. Please contact us for the best solution.
Do you charge sales tax?
Unless a tax exemption certificate is on file with us, we are required to charge sales tax on orders shipping into the following states:
- North Carolina
- New Jersey
- New York
- South Carolina
- South Dakota
Can I track the progress of my order?
To know where your order is in the production process, please call us at (800) 346-3063 or send us an email.
Once your order has shipped, you will receive an email confirmation with your FedEx tracking number.
Can you deliver to a Post Office Box?
No, we cannot deliver to a P.O. Box. Please provide a street address for delivery.
What forms of payment do you accept?
We accept Visa, MasterCard, and American Express.
Do you offer proofs?
We provide full-color digital proofs, free of charge. If a proof has been requested, our art department will email you a proof within 1–2 business days after receiving your order. Once you receive the proof, you have the option to make changes, cancel the order, or approve it for production.
How do you handle returns?
Since these folders are custom made and cannot be resold, we generally do not accept returns unless a mistake has been made. If this is the case with your order, please contact us immediately to discuss your options.
We encourage you to request a proof of your folder when placing your order, or to request a sample to better understand what the final product will look like.
How do I send you my logo and artwork?
If it's under 10MB, you can upload your art when placing your order. For art that is more than 10MB, please contact us for FTP login credentials.
Be sure to read our art prep guidelines prior to placing your order.
What are your hours?
Monday–Thursday: 8–4:30 CST
Friday: 8–2 CST
Closed on Saturday and Sunday.
Holiday Closures 2018
We will be closed on the following days. Orders will be processed on the following business day.
- Friday, March 30 – Good Friday
- Monday, May 28 – Memorial Day
- Wednesday, July 4 – Independence Day
- Monday, September 3 – Labor Day
- Thursday, November 22 & 23 – Thanksgiving Holiday
- December 24–26 – Christmas Holiday
- December 31, 2048 & January 1, 2019 – New Year's Holiday
Is your site secure to process my order?
Yes. You can be confident that all the information you send over the web, especially your credit card information will be sent using SSL (Secure Socket Layer) encryption technology. Further, your credit card number will not be retained by us. Each time you return, you will be asked to resubmit payment information.
FREE ground shipping on orders of $300 or more. No promo code necessary. Free shipping is applied when you add $300 or more to your cart.
Offer for standard ground shipping only, and does not apply to orders shipping First Class Mail or using expedited shipping options. Free ground shipping may not be available on some products. Other restrictions may apply. We reserve the right to discontinue or modify offers at any time without notice.
If you can't find your answers here, contact us:
Call us: (800) 346-3063
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